A Few Nice Words For Upscale Audio

Back in October '23 I started to have problems with my preamp, a 2005 edition Pathos InControl.  Upon turn on there was a hum/throb in one channel.  Hoping for a simply solution I ordered a pair of replacement tubes from Upscale Audio.  When swapping out the tubes I observed that the ceramic collar to a tube socket had basically fallen apart.  Not that that mattered since the hum/throb was still there.  Upscale happened to be the US importer/distributor/service center for Pathos, an Italian company, so I called them for advice.  They told me to ship the unit to them and they would make repairs.

I'm going to make a digression here and say what a total PITA it was to ship the preamp.  I'll never use UPS again, that's for sure!

Upscale gets the preamp, fixes the tube socket and removes an annoying click at "32" on the volume control, but they could not reproduce the hum/throb.  They talked to me and we agreed that they should test it a little bit longer.  Just when they were about to give up a say the preamp is functioning perfectly, it completely stops working.  They determine the problem was a failed circuit board in the power supply.  Upscale contacts Pathos and they are told they don't stock the board, but that they could make a new board.  I authorize the repair.

The first week in January I contacted Upscale for the status of the repair and I was surprised to find that it was ready to be shipped back to me.  It was sitting on my front porch in less than a week.

So thank you Upscale and Pathos for providing first rate support for your product.  All told the cost came to approximately $1k of which boxing and shipping totaled nearly 1/3 cost.  I doubled boxed the preamp when I shipped and Upscale tripled boxed when returning.  A nice touch!



3,901 posts




"advise" means "to give advice." 
My advice to you, @thecarpathian , is to see if you can monetize your GPS. Make a couple of bucks proofreading news articles and 💩 like that. Otherwise you just make yourself look like a douche 💼 for free  


WOW,that's great to hear as 6 weeks ago I bought a new Classic Remix Mk.II with the HiDac Mk.II board installed from them!
My sales rep(Richard) went above & beyond the first 10 days trying to help me sort out a TON of noise & constant dropouts from USB..Now that everythings sorted out & running perfect I can safely say PATHOS & UpScale Audio ROCK!

Nice to hear this success story. Seems we only only hear about the ones that aren’t.

Thanks for sharing.

@audphile1 hahahah


Upacale rules, Kat there had always given solid advice and hooked me up with shirts and special prices. Looks liked she moved on to SME, but she was a solid asset and why I always go to Upacale first.