Acoustic Signature customer service

While waiting for Gunther to supply me with what I need, I decided to try my own fix.  I removed the thrust pad, which had an obvious dimple from wear, I assumed, and carefully sanded it down until the dimple was gone.

After re-installing it I measured the speed consistency and guess what? It appears to have worked. gone is the slight speed fluctuations and now it is as stable as any belt drive I've used.

Lets see how long this last. I checked the bearing and I did not notice any wear, so hopefully my worked solve my dilemma. After an hour of spinning it still reads stable and steady.

A late night listen session went on for a few more hours and the speed remained steady. 

I checked again gain this morning while listening for 45 minutes or so everything is spot on and tight.

Hopefully long term holds up and or Gunther sends me out a few more thrust pads for well into the future.

Well, it has been over 10 days and I haven't heard back from Gunther. I hope my praise wasn't premature. Fortunately I found a solution that works perfectly and didn't cost me a penny. Speed is now rock solid and very stable.

I will report back when I hear back from Gunther in order to update folks with their customer service.

hi raymonda interested in your td 850 which i have with an audio note tonearm3  how much improvement did the origin live motor make accepting that this is totally subjective

If your stock motor is working I would not consider changing it. Mine had an intermittent issue that I could not track down. Getting parts from Acoustic Signature is nearly impossible. If it needs to be replaced then I think you would be happy with the Origin Live system. It is quiet, easy to install, adjustable and stable.

i still haven't heard back from Gunther in regards to my thrust pad. I'm glad I did the repair, as it solved my problem. I'll shoot him another email and see if I can get e response.