Anyone else order Caladans from Clayton Shaw?

vthokie83

I agree and I have an additional data point/info.  Clayton left a voicemail yesterday evening because my original wood choice was white oak (invoice #107 order date 12 Nov).  I was wavering on my wood choice after Clayton posted the pics of actual baffles in the cherry, maple, and walnut.  I asked if I could get a picture of a white oak baffle to help determine my final wood selection. They have not yet received the first round of baffles in the oak.  Clayton has seen the raw wood, "which looked really good".

I took a closer look at the invoice Clayton emailed to me and the No. he gave was 225, so I'm feeling better  :)  Greatly enjoyed the review, vthokie83! 

Hello All,

I also worked to reverse my charge per Clayton's feedback and was asked to reorder it for delivery, but have two questions.

1. The new price is more expensive than when I originally ordered. There's a premium now for walnut and shipping is more expensive. How did you resolve these differences with Clayton?

2. I was told the dispute case is considered open for 90-days, thus the merchant can show proof of delivery and they will reverse the credit return. How have you mitigated the risk of being billed twice, if the dispute is reversed with proof of delivery?

I ordered on 1/6 and have never received an actual invoice, despite requesting such. Waiting isn't the issue, customer service is. I just emailed Clayton again, requesting cancellation of my order. 

@middlemass 

I feel ya. Agree about the customer service. It took 2 online inquiry, an email and a phone call before I got a call back from Clayton. Compare this to the Eversolo I bought online and the owner called me the same day to thank me for the order.

It appears CSAL had an initial production slowdown due to the furniture manufacturer which has now been resolved and the baffles are better than expected according to CS. As of 3-23 they are working on November orders producing 30-40 pair per month but production is anticipated to ramp up now that the woodworking issue is fixed. No promised date but looks better than ordering a Decware amp.LOL. I ordered Dec 20 and looking forward to these. April???

BTW there is a recent blog update by Clayton on the website describing the PayPal / billing etc.