Anyone else order Caladans from Clayton Shaw?

Hello All,

I also worked to reverse my charge per Clayton's feedback and was asked to reorder it for delivery, but have two questions.

1. The new price is more expensive than when I originally ordered. There's a premium now for walnut and shipping is more expensive. How did you resolve these differences with Clayton?

2. I was told the dispute case is considered open for 90-days, thus the merchant can show proof of delivery and they will reverse the credit return. How have you mitigated the risk of being billed twice, if the dispute is reversed with proof of delivery?

I ordered on 1/6 and have never received an actual invoice, despite requesting such. Waiting isn't the issue, customer service is. I just emailed Clayton again, requesting cancellation of my order. 

@middlemass 

I feel ya. Agree about the customer service. It took 2 online inquiry, an email and a phone call before I got a call back from Clayton. Compare this to the Eversolo I bought online and the owner called me the same day to thank me for the order.

It appears CSAL had an initial production slowdown due to the furniture manufacturer which has now been resolved and the baffles are better than expected according to CS. As of 3-23 they are working on November orders producing 30-40 pair per month but production is anticipated to ramp up now that the woodworking issue is fixed. No promised date but looks better than ordering a Decware amp.LOL. I ordered Dec 20 and looking forward to these. April???

BTW there is a recent blog update by Clayton on the website describing the PayPal / billing etc.

@maholl50, thanks for the info. Actually, Paypal is always my first choice but when I ordered the Caladans, the Paypal option wasn’t there on the order page. I had to manually enter my CC # and the funds were disbursed immediately to "Spatial Audio." Didn’t bother me at the time due to Clayton’s reputation but at this point I’ve just had it. No confirmation of order after 79 days. Absurd.

I received my Caladans today. I'll report much more once they've had some break-in time, but I can definitely say this at this point: These are very detailed very revealing speakers without sounding analytical or dry -- in fact, quite the opposite.