Anyone else order Caladans from Clayton Shaw?

After watching videos and reading positive reviews I ordered a pair of Caladans. It’s been 2 weeks and I have never received an email confirmation of sale.  The charge on my cc was from Spatial Audio.  I have called and left VMs twice and also emailed Clayton’s info address. Crickets ! 

Has anyone else experienced this?  I assume he’s extremely busy but I’m getting a little anxious.




I feel ya. Agree about the customer service. It took 2 online inquiry, an email and a phone call before I got a call back from Clayton. Compare this to the Eversolo I bought online and the owner called me the same day to thank me for the order.

It appears CSAL had an initial production slowdown due to the furniture manufacturer which has now been resolved and the baffles are better than expected according to CS. As of 3-23 they are working on November orders producing 30-40 pair per month but production is anticipated to ramp up now that the woodworking issue is fixed. No promised date but looks better than ordering a Decware amp.LOL. I ordered Dec 20 and looking forward to these. April???

BTW there is a recent blog update by Clayton on the website describing the PayPal / billing etc.



@maholl50, thanks for the info. Actually, Paypal is always my first choice but when I ordered the Caladans, the Paypal option wasn’t there on the order page. I had to manually enter my CC # and the funds were disbursed immediately to "Spatial Audio." Didn’t bother me at the time due to Clayton’s reputation but at this point I’ve just had it. No confirmation of order after 79 days. Absurd.

I received my Caladans today. I'll report much more once they've had some break-in time, but I can definitely say this at this point: These are very detailed very revealing speakers without sounding analytical or dry -- in fact, quite the opposite. 

I spoke to Clayton over a month ago about a late December order. There were some problems with Square taking payment, but nothing on his end. It's just growing pains, in my opinion.  Some of the addresses and finishes were muddled from Square.  It was a good discussion - he was excited to get building these.  I am not too pressed and have other things to tinker with.  I ordered white oak (putting them in my relaxing living room with a gray-stained wood floor.


PP note

Feedback for those who have used PP: I have used that with other vendors, and I believe there's a 30-day timeout.  I saw it trying to get some go-fast car parts during COVID with supply chain issues.