Anyone talked to Dean from PSE?

I think an important thing in business or any relationship is communication (as outlined in Audiogon's policies for eg.) A quick call or E-mail to say 'I haven't left the country', or 'don't worry you will see your amps again someday' would help a lot. I have been very polite in my calls.
I've been in the situation of being behind in my work, or not being there when a customer wanted me there and you have no idea how angry and vengefull and spitefull the reactions have been.
Music has been one of the few enjoyments I have, but I just can't seem to listen to my lopsided system much these days. So I will remain calm, keep checking with my neighbour to see if he wants his amp back, and wait.

Good news! I finally received my Studio V amps. Dean did the upgrade and repairs at no charge, but it took 21 months and a lot of polite harrassment on my part. The amps sound better than ever, and I am grateful to have them back. If you ever need repairs on PSE equipment, try a local shop first - which is what I did but the guy said he wouldn't work on them - too many unknowns &/or too difficult.

May I suggest to dump this POS amp and buy something else - before it breaks down again and you'd have to wait another 21 months?

It's not right for any vendor of anything to provide the service that apparently this man has been doing. There is no excuse, ever, for bad service. If you cann't support your products, do not go into business in the first place. There are way too many "shoestring" companies that have come and gone, leaving the consumer with equipment that no one wants because of its abandoned status. The best designed, best sounding equipment in the world is worth nothing if it doesn't work and no one can make it work.

Jw94055, you would rather quality products not appear with the builder trying to make a go of it since many try but fail? Very curious sentiments.

I had PSE amps long ago. I talked on occasion with Dean but more importantly I found the amps quite good and dependable. I never had any problems. I think it unlikely that even the very best products don't have parts failure after 10 or 15 years.