Audio Aero Capitole II with no serial numbers?

There have been a number of private
individuals,questionable dealers who have NOTHING
to do with the product, trying to sell these
players,ie for a friend,financial
reasons,personal problems,ect.The bottom line is
ANYONE who would fork out 6k(the ususal
discounted price by these individuals) or less
for a player(knowing very well the warranties are
on transferable) really should have their head
examined.ANY player that comes from a non
authorized dealer here,is up the creek with no
paddle.Though probably one of the best players
around,there have been some serious issues with
some of earlier players;.There is absolutely NO
WAY Audio Aero would release any player without a
serial #.Before buying get a serial # and email
Audio Aero Globe Audio to verify wether it is a
legitimate piece.

Hmmmm... Sattothestars. That's interesting. I know you are an AA dealer... Regarding your statement:

ANY player that comes from a non authorized dealer here,is up the creek with no paddle.

Here is a little story to show how some companies and dealers deal with this type of thing vs. how it seems Audio Aero and its dealer network takes care of their customers.

One time I purchased a Krell 300CD cd player which was in a sealed box - from Ebay.

When the player arrived, the first thing I noticed was the CD player didn't sit flat. It rested on three of the four feet. When I called Krell they asked for the serial number. I looked and DAMN it was gone. I told Krell and they said, that's okay...there should be one on the box - I looked on the box and the serial was marked out with a magic marker pen.

Krell said that's okay too...Just pack it up and take it to your nearest dealer who can ship the unit to us. We will fix or replace the unit, add a new serial number, and start the warranty period from the day you first called us.

Now.. how is that for service?

It seems that some companies still care about the customer.
I've got news - regardless of how the products were obtained, putting a customer up a creek without a paddle is bad service, and bad business.

And to cast a contrast on what you said earlier, anyone who would pay 6,000 --> 8,000 for a CD player from a dealer network who is more concerend about their piece of the pie than the customer base needs to have their head examined.

I am a AA capitole owner. I am very happy with the
product. My MKII was purchased from Jtinn and couldn't be
happier with the service he has provided. On the other hand
I was recently contacted by one of these gray market dealers
offering me a new in wooden crate MKII for 6000. No thanks
I could just see the reply you would get the first you had
a problem. My MKII is working beautifully.

I've got to agree with BWhite. I haven't been into "high end" audio for long, and I'm honestly shocked at how some manufacturers treat customers that spend THOUSANDS on audio equipment. We're talking money that could be used as downpayments on REAL ESTATE, CARS, and MAJOR life purchases. All that money for CD players and Amps, etc, from companies that supply mediocre or poor customer service??

And this makes me all the more appreciative of companies like BWhite mentioned, Krell as an example, or BAT, or VAC.

I've been dealing with Kevin Hayes, the owner of VAC, calling several times over the past couple of weeks to talk about the VAC 70/70 Renaissance amp. I told him flat out that I'll be buying it used, and he has still taken a lot of time to talk about the amp, the tubes, matching a preamp, and any other thing I felt like I needed to talk about. He always ends the call telling me to please call back if I should need anything else or have any other questions. THIS is the kind of company that I am going to support, and yes, probably buy something new from him one day, whether it be my tubes, or a new preamp, or whatever. It makes a all the difference in the world.

Bwhite.It has nothing to do with being an AA dealer.All I am saying is,I would not even consider buying a piece that expensive without some sort of protection,ie a warrantee.VAC,Krell,are very good examples of customer service.Each company has a policy,and Globe Audio has suberb custoomer service for those who have purchased from their dealer network.Many companies do not pass on the warrantee on past the original owner and have superb customer service.