Everyone at McIntosh...I bought a sacd player from someone that had a bad laser and they replaced it free, they fixed the lights on an amplifier I had for free, I purchased a replacement glass for a c28 preamp I was restoring and broke it trying to put it on...they replaced it free!! An unbelievable company that has my loyalty forever..
Audio Companies with Integrity??
Interaction with Audiophile companies and AudiogoN members have been (for most part) positive through the years. There have been a few, however, that have gone 'above and beyond' to ensure that the customer was satisfied. To that end, I would like to give a 'shout out' to Audioquest that recently made a situation right when they really didn't have to. I won't go into the details, but suffice to say, that when the need arises I will not hesitate to buy from them again and will recommend their products and service to anyone who values my opinion.
For discussion purposes, would anyone care to raise a glass to a company that in your opinion deserves some love.
For discussion purposes, would anyone care to raise a glass to a company that in your opinion deserves some love.
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Retailer: Upscale Audio. Hands-down, one of the very best in the industry. Always ready to help, low pressure, will steer you right. Manufactures: Manley Labs and especially EveAnna Manley. Balanced Audio Technology. Steve Bednarsky and Viktor Khomenko are always helpful, very timely in their return of calls or emails, and provide very helpful information. They stand very well behind their products. |
I agree with Jon Sollecito at Source Technology. A great guy that helped me when I owned his .org. Infinite Slope speakers and I now own his 2 way Source model floor standing speakers. They use high end Scan Speak drivers and are the best 2 ways I have ever had. It’s a shame that they are not very well known among audiophiles! I also agree about Sheila, she was an amazing woman and a credit to this industry. As well as her husband Harry and son Matt. I could go on and on about just how great those two are. I live in NJ so I have been fortunate enough to visit them at their Cliffwood factory and office. Harry himself once installed a new cartridge on my Classic 3. After taking it over to the VPI sound house and playing record after record always making small adjustments he got it to sound amazing! When I asked him how much I owned him (I was expecting 2 or 3 hundred) he said nothing— I’m retired my time is cheap! The first time I went there Matt gave me a tour of the factory and I sat in on a little meeting on cartridge recommendations with his sales staff. It does not get any better than the people at VPI—they treat you like family. |
Merrill Wettasinghe of Merrill Audio https://www.merrillaudio.net Despite having elevated his product offerings way past the Taranis power amp I bought from him back in 20(15?), he responds promptly to my emails and continues to provide support for it. Never once tried to up-sell me. BTW - am still enjoying music from the system using this Class D amp. |
- 99 posts total