B&W 802 Nautilus speakers


When playing music with the B&W speakers they will cut out with no sound and then the  sound will return.  at low levels this happens but not with higher  volumes and the sound and does not cut out. The amps that I'm using are brand-new so I want to know if you think the crossovers in the speakers  are bad?
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I  let the store know what happen Saturday when I went to the owners home that the B&W speakers stop playing and would come back on again and stop again and so on. they said they would check  it out. I hope they do because they are still up for sale I see. . I hope somebody does not get took and buy them.