B&W Nautilus 800.....where's the bass?


Is it a well known fact that these speakers lack bass? I just bought them used...two years old....and am very dissappointed in the low end. My CDM 9 NT rears have more bass than these. No kidding. Is this a known problem with this speaker, or could there be something wrong? Since the 9's and the 800's are playing at the same time on the same system I do not think there is any need to list the equipment, but I will just in case it matters.
Sunfire Theatre Grand 2 processor ( all speakers are set to large)
Denon 3910 CDP
Adcom 300 by 7 ( 800's are bi amped with four of the channels.....phase is correct)
speaker wire is 14 guage in a very thick outside jacket
Thanks for your help.
baffled
I have N802's which has 2X8 inch woofers. Trust me plenty of bass. Don't get me wrong it's not like bass that you would get out of speakers built for Discos ie, read boomy. More of a natural sound. I agree with above post that B&W Nautilis speakers need plenty of power 300 to 400 watts, high grade cables I use kimber Bi-Focal XLs. which made mine sing. Correct placement and a good source. I think these suggestions would apply to almost any speaker except for the power requirements. BTW 14 gauge depending on the distance from your amp may not be sufficient. You may want to go 12 or 10 would be even better. In my home theater I use a B&W sub with the 15" woofer same as the N801. It shakes my house so I know they have capable bass. If your speakers are two years old than they are still under warranty. You may want to really check them out to make sure that they are working properly. Get a test CD as recommended and do one speaker at a time. If you feel that they don't sound right call Chris Mcbride at B&W he'll be glad to help you.
I'd say it's the amp. Also, echoing what others have said, I find the B&W sound to be very neutral - you may have to "listen" for the bass moreso than with other speakers.
As an ex 800N owner I have to agree about them sounding lean. I auditioned nearly a half dozen amps from MBL to Mcintosh with always the same results. In fact I purchased my 800N's from my neighbour who was bi amping them with a pair of Levinson 336's in a beautifully dampened room with wood walls and carpet. He prefered his 800 Matrix and let me have his 800N's with a warning, wished I had listened. I guess it comes down to a matter of personal taste, had no problem selling them and received over 5000 veiws on my listing. Just my 2 cents, dont mean to dump on any happy 800 owners.
To answer a few questions....the back of the cabinet is three feet from the wall. One is near a corner and one is not. The room is 26 by 28 all closed. The 9's sounded fine like this, but I do realize position is proprietary to each speaker.
Judy, if I had to base my opinion of B&W on the 800's alone I would totally agree with you ( assuming mine are not defective). I also own the CDM 9 NT, CDM 7NT, and HTM1. These are fine sounding speakers at the price point. I have to admire that you put your opinion out there knowing you were going to get spanked! At the very least I would appreciate knowing what speakers you think I should audition in the used 6k to 8k range just in case these 800's go up on the block.
Thank you for all of the responses. I should have been more clear....we are not talking a small difference in bass between the 800's and the 9's. The difference is at least 50 percent in the bass between the two in a two channel direct A/B comparison. The 9's have two 6.5" woofers, and the 800's have two 10". When you hit two 10" woofers with 300 watts, even if it is Adcom, something should happen! If the difference was more subtle, I would put more faith in the I/C, cables, amp,and positioning theories. If it is a defect,I also have a hard time believing that both speakers could have the same defect at the same time. The processor is new and I am still figuring out some of the features. I keep having this nagging feeling that a crossover is engaged, but that would not explain the difference in the two speakers when running in two channel side by side. I even tried switching sides. The results were exactly the same using the old Adcom processor. My guess is the 800's are putting out about 30 to 40 percent of the bass they should be capable of. It really is as if they are not getting the full signal. Is it reasonable to conclude that either these speakers are defective, or they just need gobs of power to produce descent bass?