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Bad experience with Red Dragon Audio

Purchased 15 cable elevators from Red Dragon Audio for $149.00 (well attempted to purchase anyway). Paid for the product, got a email confirmation of the order, choose the shipping method which the price was waived as a promotion. two weeks now and no elevators or further corraspondence from Red Dragon Audio. I have emailed them 3 times to try and determine the status, no return emails, and there is no phone number listed for them on www.reddragonaudio.com. Needless to say I am very dissapointed because it appears that they have a decent reputation in the audio community. I finally called American Express to  dispute the charge and they did provide me with a phone number however when you call it rings like its an overseas call and finally simply disconnects the call. So I just disputed the charge with Amex and they will investigate from there. So just a word to the wise. When buying audio gear on line if there is no phone number that you can call and actually speak with a human about the product your paying for beware. Luckily I used Amex for the charge because they are VERY good at disputes and make the money on your card available to you at that time instead of having to wait for some long investigation to play out. curious if anyone else has had a bad experience with this company. 
barnettk
barnettk OP
410 posts
 
@bensturgeon SMH. Sorry you had to go through that. At least they gave you a refund I hope. I was not taking the chance waiting on a phone call as that phone call never happened to date. I guess with my dispute there is no reason to call st this point other than to say "sorry bout that" Even though if I do hear from him and got an explanation I would re-order the elevators because I still need them lol and at $150 for 15 that was not s bad deal. So the search continues. 
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educeus
26 posts
 
Bad service is bad service.  No excuse with the plethora of communication options available today...still, OP's experience was very different than my experience.  I bought two Red Dragon mono-blocks.  The guy was readily available by phone, and he and I talked both before and after the sale.  Afterward, he helped me determine the best output level's coming from my Mytek DAC/Pre relative to the Red Dragons.  I hope OP's experience was a glitch (and a learning experience for the company)...especially should I ever need to service my amps!
barnettk OP
410 posts
 
@educeus Its interesting that you had a phone number for Red Dragon Audio. They no longer list a phone number on their website, and the only way to contact them now is via email. Maybe you only get the phone number if you have actually received a product form them under some type of warranty.  Do you still have a number for them?? I am still hopeful that I get a call and get this straightened out. If that happens I will be more than happy to report that conversation back to this forum. Just an FYI I logged back into my acct on their website and my order is still in its unfulfilled status even-though AMEX has refunded my money, but its still in the dispute phase. Im sure that they are not able to contact him either. 
lagunamike
4 posts
 
I have recently had the exact same experience as the OP with RD.  Ordered a pair of M500's, got a confirmation, credit card charged, nothing after that.  I called Visa and they suspended payment until they have had time for the vendor to respond.  20 days out now and no response to Visa or me.  I really believe something is up with them, hopefully nothing they can't rebound from, but at this point I'm looking for another amp.
barnettk OP
410 posts
 
Yeah I am inclined to agree. Something must have happened to RD. To bad because all the things I have read about their products are possative. Hope they work trough it. I guess I will move on as well. I am thankful that I don't have a piece of gear by them that is under a warranty. I guess that is the chance you take if you don't deal with one of the larger manufactures. However these days nothing is a sure thing I guess. 
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