Hi Tketcham,
I do agree completely. I had a case of a 'misaligned' cantilever, and the manufacturer conceded that the cart has an "VTA error" (I was riding VERY low from the onset).
BUT as you pointed out, this also had a very detrimental effect on the internal alignment, with the result that the cart when it was measured with test record and oscilloscope performed very badly.
How such product gets past the quality assurance of a respectable and renown manufacturer is telling not a good story in deed. It is also a reflection on customers that are prepared to pay thousands of $$$ for a faulty product -- and don't query it.
In my case it took 4 month! but it was eventually replaced with a new correctly aligned cart.
Greetings,
I do agree completely. I had a case of a 'misaligned' cantilever, and the manufacturer conceded that the cart has an "VTA error" (I was riding VERY low from the onset).
BUT as you pointed out, this also had a very detrimental effect on the internal alignment, with the result that the cart when it was measured with test record and oscilloscope performed very badly.
How such product gets past the quality assurance of a respectable and renown manufacturer is telling not a good story in deed. It is also a reflection on customers that are prepared to pay thousands of $$$ for a faulty product -- and don't query it.
In my case it took 4 month! but it was eventually replaced with a new correctly aligned cart.
Greetings,