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Beware Olive owners

I recently had issues with my Olive o4HD that I bought from Olive in mid-2013. I sent it to them for diagnosis - bad motherboard, and they cannot fix it due to parts no longer available. I was/am livid about this. They did offer to sell me a new ONE at a minor discount. Bottom line, for you current Olive owners if your unit does go bad, it cannot be fixed. Only model being supported now is the ONE. Olive has given their early adopters the Bronx salute by not supporting their previous models. Just a fair warning to current owners of their HD models. Poor, shameful customer support in my opinion.
miner42
jafant's avatar
jafant
19,700 posts
 
Miner42-

Many Thanks! for your post. It is imperative to post both positive & negative experiences when dealing w/ these companies. Are the olive products made in china?

Keep me posted & Happy Listening.
miner42 OP
709 posts
 
Onhwy61 - my Olive was barely2 yrs old and they did not have available parts to fix an inherent design problems. My server should have been fixable. It is no wonder they now only have one unit to sell. This has absolutely been the worst audio experience of my life and I have bought many items.
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elybry
13 posts
 
I have the same problem with Olive 04HD. It was DOA and they did not send me a RA#. They delayed about taking the unit back and now are delaying about fixing it. Their customer service sucks. Can't comment on their product because it has never worked.
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elybry
13 posts
 
I have the same problem with Olive 04HD. It was DOA and they did not send me a RA#. They delayed about taking the unit back and now are delaying about fixing it. Their customer service sucks. Can't comment on their product because it has never worked. We need to go on Facebook, Twitter, Linkedin, and Google+ and discuss their poor customer service.
nightfall
188 posts
 
The CD drive in my 4HD died and I was informed me that it is a long discontinued part, and none are available.
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