I have the same problem with Olive 04HD. It was DOA and they did not send me a RA#. They delayed about taking the unit back and now are delaying about fixing it. Their customer service sucks. Can't comment on their product because it has never worked.
Beware Olive owners
I recently had issues with my Olive o4HD that I bought from Olive in mid-2013. I sent it to them for diagnosis - bad motherboard, and they cannot fix it due to parts no longer available. I was/am livid about this. They did offer to sell me a new ONE at a minor discount. Bottom line, for you current Olive owners if your unit does go bad, it cannot be fixed. Only model being supported now is the ONE. Olive has given their early adopters the Bronx salute by not supporting their previous models. Just a fair warning to current owners of their HD models. Poor, shameful customer support in my opinion.
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- 12 posts total
- 12 posts total