- 36 posts total
email I received today from William Legall (unsigned)
From:William Legall <#####@aol.com>To:Brett McConnell <####@yahoo.com>Sent:Wednesday, April 25, 2018 12:41 PM
Subject:"Claim" went out
$180 “claim” was mailed to you today.
Someone brought to out attention the audiokarma comments from you. As you don’t like our work, we won’t have to worry about further shipping “claims” in the future.
this was my reply
Hello The Many People Who Answer At And Reply From This Email Address (this email feels like its from Mr. Legall if I am not mistaken):
I made no comments about not liking your work. I did much research including buying other drivers and testing them before I sent you my Polydomes. I think your work is excellent.However your business practices seem very confused. Here are some suggestions that may help:
1) Keep business and personal emails separate--as in separate addresses.
2) Give everyone at your business their own email address.
3) Sign your emails or employ auto signing so customers have some idea who they are speaking with via email.
4) If you are closed on Sundays and Mondays, don’t read business emails on those days (instead of telling customers not to write you on Sundays and Mondays...I have never heard of that or experienced it from other companies, businesses....emails are not phone calls)
5) Pick up the phone and call customers if there is an issue.
6) Have a standard form customers fill out when submitting an item for repair or refurbishment.
7)Before starting any work on an item, check items that come in for any potential issues and check with the customer if there is any question that an item may have a defect or problem that the customer may not know about. This valuable business practice would have averted this unfortunate situation.
8) If a problem occurs you are the professionals, act professionally and get in touch with the customer. People sending you their valuable speakers understand some things are out of yours and their control and both sides can be reasonable when settling an issue I assure you.
Sending condescending emails about "claims" and emails all in caps exclaiming things like "NO CRACKS!!!!" is hardly what grownups do and is certainly not professional.I would not intentionally crack a rare Infinity Polydome driver that I sent to YOU--A SPECIALST--for repair, just so I could get $180 discount. I love my speakers! And what a pain it has been to deal with UPS.
We could have just come to some sort of agreement instead of emails from you saying "NO CRACKS!!!! I AM DONE." Not professional, not adult.
Please know those Polydomes were the very first piece of audio gear I have ever sent out for repair--EVER.
I will surely post this message on Audiokarma as well. People should know who and what that they are getting involved with when they send their precious speakers to you and your company and how you handle shipping damage when it occurs.
Thanks for your excellent Polydome refurbishments. I currently have two sets that function well, just one driver with unfortunate, mostly-cosmetic damage. I will enjoy them for many years to come.
Best to you and yours.
That is an excellent idea. Please let me know if these come through.Thanks for the pics. That does look like it was dropped or something hit against that edge. Really too bad that this wasn't noticed when Bill opened the box, if that's when the damage occurred? Could have been done in shipping either way.
Sorry that this happened to you, but I still stand by my very, very strong endorsement of Bill.
Bretmcee: I would first say Bill says in his website, to call-not email. I have spoken with him many times and he did a great job on my Wilson woofer. He gave me a price, but upon examining the driver, called me to inform me the repair was simple and along with my woofer, he would be sending me a 60% refund. I would have had no way of knowing the difference, had he not told me. I've found Bill to be very personable and honest, as well as extremely competent and fast. He's won me over as a life long customer. Steve
- 36 posts total