- 36 posts total
- 36 posts total
I wanted to add to this thread that Bill just restored a pair of Advent Loudspeakers for me, and they sound incredible. I am so lucky that I live 45 minutes from Millersound, and I am honored that this legend agreed to work on my speakers after I contacted him for the very first time and we chatted over the phone for a few minutes. Not only did he perform an audio miracle, he made some additional improvements free of charge just because he loves what he does and he is an awesome person. Count me among the legion of admirers who will tell you that Bill is THE BEST, and that you are one lucky music fan if you are fortunate enough to have Bill work on your gear.
I don’t want to discount brettmcee’s experience, but I think it is cowardly and manipulative of him/her to try to shame Bill by printing Bill's final exasperated email while glossing over his/her own "mildly emotional" emails, which no doubt set the tone for the exchange that followed.
I think that Millersound needs to hear a lecture from brettmcee about their business practices even less than brettmcee needs to hear a lecture from me about his/her people skills.
I will add my comments as well - I have worked with BL for a long time. His policies are his policies. He goes out of his way to help people and is usually so busy that he has little time for emails and calls.
I have been doing audio repair work for some time now. My contact info was on the Counterpoint Website before Mike took it down. I asked Mike why he stopped offering repair work and he told me that 95% of his time was answering questions. Years later, I feel the same way. I must receive 10 emails each day on repair work. Multiply that by responding to those ten as follow-ups and the new ones I receive. Almost leaves me with little time to do the work. Get the idea?
Bill is a short and to the point person. Him and his wife are awesome people.
If you had and issue then just state what is needed and work it out. But as a business person I know that no matter how hard you try some people only want things their way.
Wanted to give another big shout out to Bill! I needed his services once again and once again he proved why he is indeed "A National Treasure".
I seem to have a propensity to find small monitor speakers that are no longer made and can't be repaired, (like Olaf FROZEN :-) ). Well, not if you have Bill in your corner! He more or less rebuilt the whole damn driver. Just received it back and it is PERFECT.
Super fast turnaround and prices that are more than reasonable. If he ever retires, we're screwed.
These were pretty expensive speakers and they once again sound like new...thanks to Bill.
I will add my recommendation for Bill Legall. I had 4 Scanspeak Drivers out of my late 90's Audiophysic Caldera II speakers. The foam had failed. He gave me good packing instructions. After shipping them to him, he followed up with some different options on surround materials. He also tested the speakers and found one had some issues and found a corroded wire that popped off one of the cones. He sent pictures of what he found and repaired them at no additional cost. I got them back today and they look brand new. The sound is great. I had considered replacing these drivers but found that they are no longer produced. SInce they were specifically made to Audiophysic specs, I was concerned of changing drivers so refoaming was a good alternative. In addition, the cost of refoaming 4 drivers was cheaper than one driver replacement. Bill is a true professional and a pleasure to work with. A pleasant surprise these days.