I have been doing audio repair work for some time now. My contact info was on the Counterpoint Website before Mike took it down. I asked Mike why he stopped offering repair work and he told me that 95% of his time was answering questions. Years later, I feel the same way. I must receive 10 emails each day on repair work. Multiply that by responding to those ten as follow-ups and the new ones I receive. Almost leaves me with little time to do the work. Get the idea?
Bill is a short and to the point person. Him and his wife are awesome people.
If you had and issue then just state what is needed and work it out. But as a business person I know that no matter how hard you try some people only want things their way.