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  3. 191114-154553

Bluesound

Anyone getting this message? Player notification remote service error internal server error. 

128x128zappas
kmcong
50 posts
 

So today, the problem is even worse. I can't log in to Amazon Music HD at all. Perhaps it's time to try Tidal!!

ga_audio
10 posts
 

I contacted customer support via their email and unfortunately I received a worthless response.    They say they do not have an immediate solution, but has passed the info to product dev and QA for review and consideration in a future update. Sorry, we were unable to provide direct assistance at this time.  

THIS IS THE LAZIEST POSSIBLE RESPONSE.  

I have done a factory reset, which unfortunately auto updates to the latest defective software version.  I deleted and reloaded the app on my ipad.  Just to be clear, I have only tried to stream Amazon Music HD.  It is very slow when you select an artist and often greys out.  Then when I finally get the album and select a song, it often does the same thing again.  Sometimes the song will play, but often it takes multiple tries to get it to work.  I have not tried anything else since I seldom listen to Radio Paradise or have my own curated lists.  Does anyone have experience with the new WiiM Pro or any other reasonably priced streamer.  I am now primarily concerned about buggy user software (or maybe its actually the OS)?  Funnily, I run a fairly big Sonos set up too and even with their negative publicity about the new app, I find it is so much better than the current state junk app from Bluesound.   As consumers, we need to make sure this junk update gets attention and forces them to rollback or fix whatever junk they put out there.  So please everyone with issues, send them emails.  Just very annoyed with them and especially after the tech support response.  

kmcong
50 posts
 

My experience is that it is only happening with Amazon Music. I also play Idagio and radio stations through TuneIn and have not had a problem with either.

zappas's avatar
zappas OP
174 posts
 

Ga_ audio I did email them a received the same stupid response.  I had issues with the last update also. Bluesound better get thier s**t together. Maybe time to upgrade to a better streamer .

ga_audio
10 posts
 

Following the comment on Amazon music creating the problem, I found this posted today on Steve Hoffman's board:

Exactly, I finally go Bluesound Tech this morning for same reasons of having (3) Nodes not working with Amazon Music. They have given me several options to remedy, but none work. Finally they admit, the following: "Amazon; specifically, the Amazon Web Services (AWS) server from which your Bluesound players pull data is experiencing an outage. We are in touch with our contacts at Amazon; Amazon hopes to have the issue resolved soon."
Really a bummer, I am having a wedding party at my house in a few days and need to stream my music. I was told to reload the Bluesound App after the fix from Amazon. Personally, this has been going on for a couple of weeks and now does not work at all! Ready for a new streamer.
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