Buyer is claiming damage that was done by him!


Hi group,
I sold a pair of mint Harbeths. I shipped them in original double boxed carton with original bonnets covering them. I just received this EMAIL from the buyer. I know that many ruin these speakers trying to pry  the magnetic grills off incorrectly. What is my recourse with this issue?
Thanks  much for your input!

This is the EMAIL I received from the buyer!

Hi. I picked up the speakers from FedEx yesterday. They arrived with some minor dents around the front top corners near the grille on both speakers. When I opened the outer box, I've noticed that one side of the inner box wasn't sealed on top and as a result the speakers came out of the top foam speaker holder. I guess the damage occurred from speakers bumping against each other. The grill cloth is also ripped near the dents. I've sent an email to Harbeth asking how much replacement grills are going to cost. I could probably live with those dents but grills might be replaced at some point. I'm still waiting on my amp to come back from service, so I have not even plugged the speakers in yet. Hopefully the drivers are ok.    
128x128yogiboy
Only the P3esr grills can be removed with your fingers. Sometimes. All other models require the use of a magnet or i.e. screwdriver, which will always damage the fabric. Pulling by the fabric (which is often done) will surely rip it.
Did you bother to insure them? You should never fold to this sort of claim, especially when not accompanied by photos. Only people who get buyers remorse for some reason try this crap. PayPal will invariably take his side which makes no sense. But if there is no box damage then he is absolutely full of crap! And no phone call?

Sorry to hear this, yogiboy.

What differences do you hear in the P3ESR 40th anniversary version?
@ fynnegan
The P3 is like all other Harbeths. You need a magnet puller to remove the Grills without ripping them! I supplied it with the speakers!
@axeis1
 Yes I do!
@dobnbav  
Insured them for full value! 
@whipsaw 
I want to break them in before I can compare them with the standard model!