Cambridge Audio 740C

Hi. Don't remember posting here before but I have a question on my 740C. Bought this a year ago from Decibel Audio's website and had the CDP shipped to Palm Springs, CA where I live. Lately, the CDP will not read redbook cds. I have to literally eject the tray so many times and press the play button again and again to have the machine read and play the disc. The noise I hear when the machine is trying to read the disc seems to be a whole lot. And also, when the disc is playing, I can hear noise that's obvious, it was not there before. Decibel said that this unit is brand new when purchased. I spoke with a distributor in NY and they advised that I would have to ship the unit back to them for repair. Anyone else have any opinions on the matter?