Esoteric K-03 X - mechanical problems w tray


...just bought a brand new Esoteric K-03X player and have only 14 hours on it and the tray is jammed and the disc is stuck inside. Real nice for this price .....you will see I had the Esoteric P-05 and the D-05 for almost 8 years which I sold here on Audiogon and NEVER had one problem with those pieces. I think I read where others owners were having the same issue...if this is the case not a happy owner. Not to mention the box weighs almost 100 lbs and who is going to pay for shipping and the hassle of boxing it etc. After 40 years with this hobby .....more of a headache anymore than fun !
garebear
I know you are upset, but in this case you need to be talking to your dealer. The people at Teac have no idea how to sell and support a product like you bought. That's why they have dealers in the first place. What you're doing is like buying a new car that has a problem just a few days after you bought it, and then calling Ford, GM or whoever makes the car. You would need to contact the dealership that sold you the car. Its the same thing with your Esoteric. The store that sold you the K03 made thousands of dollars from that sale. They should be waiting on you, hand and foot. Remind them if you have to.
Zd542,
I agree with your impression and recommendation regarding a product at this level of cost. Service should be commensurate with cost and company reputation. I hope the dealer comes through.
I don't see why the dealer wouldn't resolve the issue. They have nothing to gain by not taking care of this. They're just going to send the unit back to Esoteric, or an authorized repair center, to be fixed or replaced. Its under full warranty and the only thing the dealer stands to loose is some shipping fees and a little time. As long as they're an authorized dealer, they should be happy to deal with this.
Update - Anthony Perotta Consulting - went way out of his way to get this corrected. I have not heard back from Esoteric as of today. I was about to pack the K-03X up to be shipped ( in which Anthony was going to pay for ) when I plugged it in one more time...and gently hit the top plate...nothing...then turned the unit on its side and the tray came out with no grinding noise .....hmmm ...turned it on its other side opened the tray and the disc popped out .......Yeeeeeesssss........so far no problems and NO call from Esoteric