Esoteric K-03 X - mechanical problems w tray

...just bought a brand new Esoteric K-03X player and have only 14 hours on it and the tray is jammed and the disc is stuck inside. Real nice for this price will see I had the Esoteric P-05 and the D-05 for almost 8 years which I sold here on Audiogon and NEVER had one problem with those pieces. I think I read where others owners were having the same issue...if this is the case not a happy owner. Not to mention the box weighs almost 100 lbs and who is going to pay for shipping and the hassle of boxing it etc. After 40 years with this hobby .....more of a headache anymore than fun !
I don't see why the dealer wouldn't resolve the issue. They have nothing to gain by not taking care of this. They're just going to send the unit back to Esoteric, or an authorized repair center, to be fixed or replaced. Its under full warranty and the only thing the dealer stands to loose is some shipping fees and a little time. As long as they're an authorized dealer, they should be happy to deal with this.
Update - Anthony Perotta Consulting - went way out of his way to get this corrected. I have not heard back from Esoteric as of today. I was about to pack the K-03X up to be shipped ( in which Anthony was going to pay for ) when I plugged it in one more time...and gently hit the top plate...nothing...then turned the unit on its side and the tray came out with no grinding noise .....hmmm ...turned it on its other side opened the tray and the disc popped out far no problems and NO call from Esoteric
Ah, I now understand... You got the K-03M version.... It is a special build for the US navy.... It works best on frigates and destroyers under heavy seas... I'm surprised that Anthony got hold of one of these extremely rare spec ops units optimized for playing music under extreme tilt and roll.

Garebear, if Anthony Perotta Consulting was so helpful how
come it took him so long 2 step up, maybe because you got this chat going n he had 2 protect himself. I bought off him a few years ago and after the sale I had a problem n he was not helpful at all Plus if Guidocorona is correct should he be selling you that unit at all, or at least telling you before hand.
Henrycai, you might have misunderstood my post... It was meant in pure jest.... It is not a metaphore for a real situation... It is a pure fantasy. Do not take it seriously. G.