Esoteric K-03 X - mechanical problems w tray


...just bought a brand new Esoteric K-03X player and have only 14 hours on it and the tray is jammed and the disc is stuck inside. Real nice for this price .....you will see I had the Esoteric P-05 and the D-05 for almost 8 years which I sold here on Audiogon and NEVER had one problem with those pieces. I think I read where others owners were having the same issue...if this is the case not a happy owner. Not to mention the box weighs almost 100 lbs and who is going to pay for shipping and the hassle of boxing it etc. After 40 years with this hobby .....more of a headache anymore than fun !
garebear
Garebear, if Anthony Perotta Consulting was so helpful how
come it took him so long 2 step up, maybe because you got this chat going n he had 2 protect himself. I bought off him a few years ago and after the sale I had a problem n he was not helpful at all Plus if Guidocorona is correct should he be selling you that unit at all, or at least telling you before hand.
Henrycai, you might have misunderstood my post... It was meant in pure jest.... It is not a metaphore for a real situation... It is a pure fantasy. Do not take it seriously. G.
...also thank you for your post Henrycai - but that was not the case at all. Anthony Perotta has been very helpful as a dealer ...it is Esoteric that I am annoyed at the moment. I just may have put the disc in wrong .......so far no problems as I have all Esoteric and the stuff very well made.....
About a year ago I had a problem with brand new esoteric k-05 ( noisy transport). Anthony Perrotta without hesitation managed to get me new player. All I had to do is to ship the noisy player to him.
I think OP, instead of contacting Esoteric, should have contacted the dealer first, this would save the time and frustration.

But this is what upsetting. In spite of their reputation for a great build, esoteric still releasing for sale units that are not 100% defect free. I have $100 panasonic dvd player that working flawlessly for 5 years in a row.
I still see complains on the forums from owners of new K-03x and K-01x about noisy transports.For the prices they charge us (even with great discounts from dealers) it should not happen at all.
And when the issues do happen, they should provide with completly cost free white glove service under the warranty.
"But this is what upsetting. In spite of their reputation for a great build, esoteric still releasing for sale units that are not 100% defect free. I have $100 panasonic dvd player that working flawlessly for 5 years in a row."

You're assuming there's a defect. The OP admits that he may have put the disk in wrong. There could also be shipping damage.

"I still see complains on the forums from owners of new K-03x and K-01x about noisy transports."

Some transports are noisy. It doesn't mean its broken. The one in my Wadia 850 was noisy, and I used to use it to break in equipment. It probably sat on repeat for at least 10 years total. The person I sold it to still has it.