Esoteric K-03 X - mechanical problems w tray

...just bought a brand new Esoteric K-03X player and have only 14 hours on it and the tray is jammed and the disc is stuck inside. Real nice for this price will see I had the Esoteric P-05 and the D-05 for almost 8 years which I sold here on Audiogon and NEVER had one problem with those pieces. I think I read where others owners were having the same issue...if this is the case not a happy owner. Not to mention the box weighs almost 100 lbs and who is going to pay for shipping and the hassle of boxing it etc. After 40 years with this hobby .....more of a headache anymore than fun !
So true.....Dual Discs often have computer-friendly content on one side (DVD side); why they chose to do this and make the discs thicker than standard CD and SACD is beyond me.
....almost a month in call from Esoteric and still NO player. The dealer is doing the best that he can ....but Esoteric customer service is just plain awful. Just letting everybody here on Audiogon know that before buying....not happy at all !
Many companies require that you take service issues up with the dealer. That's part of what dealers get paid for. Is the dealer doing the right thing?
Gary, try giving a call to Dave at Teac... He is the same chief tech who serviced Esoteric products when they were marketed by Teac... Very Knowledgeable gent: 323-727-7617.

He is likely to have some insight... Ask him if perhaps he can assist in one way or another.

Guido - thank you very much but the issue has grown past that as my dealer is trying to work with the Esoteric district manager / sales rep. Esoteric is definitely dragging their feet on this ......this is not the Esoteric I used to deal with. Customer Service is terrible .....