Esoteric K-03 X - mechanical problems w tray

...just bought a brand new Esoteric K-03X player and have only 14 hours on it and the tray is jammed and the disc is stuck inside. Real nice for this price will see I had the Esoteric P-05 and the D-05 for almost 8 years which I sold here on Audiogon and NEVER had one problem with those pieces. I think I read where others owners were having the same issue...if this is the case not a happy owner. Not to mention the box weighs almost 100 lbs and who is going to pay for shipping and the hassle of boxing it etc. After 40 years with this hobby .....more of a headache anymore than fun !
Hi Gary, glad that things are moving in the right direction... Do keep us posted! Guido
Thank you Bill_K .....I work for a Fortune 500 company and know all to well about how things operate in large(er) corporations and you are correct on a lot of your points. I appreciate your input ...but it still stinks on how long it has taken.
I agree that Esoteric customer service is terrible. I own the K-01. I had issues and they would not even reply to my email! Great products but in the US their team needs to be replaced!
......I had the very same issues ! Prior to the Gibson buyout....the customer service was excellent and the reason I went on to buy a whole system of Esoteric.....I hope somebody from Esoteric is reading this and does something as I am not happy.
It seems like I was right about Anthony Perotta, I met n dealt with him years ago....he should have stepped up from the start n took care of you...sometimes 2 save a few bucks we buy off of anybody n then it comes back 2 haunt us...a good dealer would have taken care of the problem period because he cares n wants his customers happy n back...then there is the rest of them...