Esoteric K-03 X - mechanical problems w tray

...just bought a brand new Esoteric K-03X player and have only 14 hours on it and the tray is jammed and the disc is stuck inside. Real nice for this price will see I had the Esoteric P-05 and the D-05 for almost 8 years which I sold here on Audiogon and NEVER had one problem with those pieces. I think I read where others owners were having the same issue...if this is the case not a happy owner. Not to mention the box weighs almost 100 lbs and who is going to pay for shipping and the hassle of boxing it etc. After 40 years with this hobby .....more of a headache anymore than fun !
Hello Henry .....thank you for the follow up. I have worked with Anthony for about 8 years now and has always been up front and honest with me. 95% of my system has been purchased form him..... I was not happy .....but Anthony was working with what he had and If you follow my emails , I am / was upset more with Esoteric. Anthony backed me up and insisted that the K-03X was defective and for me to get a new one. It was Esoteric that was dragging their feet and as member Bill-k noted, Esoteric is a huge corporation and it takes a lot of red tape to get things done....and most always it is the customer who is put on the back burner. No...Anthony did everything that he could do for me as a dealer. All in all took about 6 weeks to resolve the issue and a lot of email messages....
I have to laugh at all the naysayers who say the CD is dead. Do they not realize a lot of hi-rez downloads are just marketing hype and are 44.1!
"09-20-15: Talk2me
I have to laugh at all the naysayers who say the CD is dead. Do they not realize a lot of hi-rez downloads are just marketing hype and are 44.1!"

So? You don't need a CD player to play 16/44. Not that there's anything wrong with using a CD player. I still have one. But if it ever breaks, I know I can rip my CD's and use a good dac and get equivalent SQ.
I tend to agree w/ Talk2me. CD is not dead, far from it, actually.

Gary- how is your spinner doing?
Keep me posted and Happy Listening!
Hello Jafant.....all is well. Now that I look back I do believe that the original K-03x was defective right from the get - go based on how this one operates. Very musical, articulate.....after about 25 hours of play. It was just a very frustrating experience as we move up these changes are not cheap, I am listening to Cardas Clear Cables as I know you were along with me a big Purist listener.....I heard that they work well with Esoteric gear and I have a whole system of Esoteric gear and the Cardas match really well... have spent a fortune on the Purist which are great if not one of the best cables out thee - as I have for the most part all 20th Anniversary cabeling. But the Cardas Clear is very open natural articulate, the pace is amazing and smooth .....whoooooa This hobby never ends