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Esoteric Support - nonexistent???

I have a DV-50 remote control which has stopped working and I have tried every method listed on the Esoteric/Integra website with no luck.  The phone number just rings and rings... I sent an email literally last December with no reply.  I'm shocked at how poor this companies service has become.

Does anyone know how to get help with an Esoteric product?

I love their equipment, but c'mon guys - at least answer the phone.

End rant.
Ag insider logo xs@2xhk_fan
68pete
1,001 posts
 
I have some Esoteric gear it is newer than yours. But never had a problem getting info or service from them. Scott is the guy who always get back to me. He also does a lot of their trade shows, so if he s out of town it may take a little while until he is back in the office. Keep trying
mahler123
3,336 posts
 
As aberyclark noted, at their price point, to have to make a consumer jump through so many hoops for service is absurd.
  This thread isn't the first about Esoteric and customer support.
  I was considering buying an Esoteric piece but after reading the previous threads bought a Bryston unit instead.  If I am parting with thousands of dollars for a new component I would rather deal with a company with a good reputation.
Ag insider logo xs@2x
hk_fan OP
462 posts
 
I have reached out to Teac USA to see if they can help me.

With all that said, I still would absolutely buy another Esoteric product.  

Yes, the service is not the greatest, but in my experience their products don't require much of it, and the performance is world class to my ears.  

Thanks for all the feedback.
jafant's avatar
jafant
19,684 posts
 
Keep us posted on your situation- hk_fan.
Happy Listening!
billeames's avatar
billeames
36 posts
 
I tried calling but to no avail.  Email works.  And aplogogy from the person there.  Integra USA.
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