In my experience, one must temper impatient desire for the return of one's gear with a realistic appraisal of the manufacturer's size and scale of operation. If you have a component from a one or two man shop, a month's wait is nothing unusual. I've had an amp sit waiting for repair for multiple month's from one well known but small manufacturer. On the other hand, if I had gear go back to someone like Bryston who operates on a larger scale, I would expect a repair to be completed within a month's time unless there was a delay for parts. However, I've also heard more than one person complain that really large manufacturers can be really slow and unresponsive as well. In any event, I learned long ago, have two of everything so you've always got a backup.
Expectations for warranty repair timing
All,
I've had a piece of audio gear back with a manufacturer for repair for a month, and want to solicit feedback here on what constitutes an appropriate turnaround time for warranty repair. This isn't stipulated in the warranty paperwork, and there doesn't appear to be any guidance on this from consumer advocacy organizations, so I'm turning to you all to make sure my expectations are in the right place.
A month (or more, we'll see) doesn't feel like a reasonable wait time to me, and it doesn't help that my periodic requests for updates have been met with dismissiveness. Regardless, I'd appreciate hearing from others who have had similar experiences.
Thanks!
I've had a piece of audio gear back with a manufacturer for repair for a month, and want to solicit feedback here on what constitutes an appropriate turnaround time for warranty repair. This isn't stipulated in the warranty paperwork, and there doesn't appear to be any guidance on this from consumer advocacy organizations, so I'm turning to you all to make sure my expectations are in the right place.
A month (or more, we'll see) doesn't feel like a reasonable wait time to me, and it doesn't help that my periodic requests for updates have been met with dismissiveness. Regardless, I'd appreciate hearing from others who have had similar experiences.
Thanks!
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- 26 posts total
- 26 posts total