2. misc-audio
  3. 129255-5063

Expectations for warranty repair timing

All,

I've had a piece of audio gear back with a manufacturer for repair for a month, and want to solicit feedback here on what constitutes an appropriate turnaround time for warranty repair.  This isn't stipulated in the warranty paperwork, and there doesn't appear to be any guidance on this from consumer advocacy organizations, so I'm turning to you all to make sure my expectations are in the right place.  

A month (or more, we'll see) doesn't feel like a reasonable wait time to me, and it doesn't help that my periodic requests for updates have been met with dismissiveness.  Regardless, I'd appreciate hearing from others who have had similar experiences. 

Thanks!
128x128lousyreeds1
lousyreeds1's avatar
lousyreeds1 OP
286 posts
 
Thanks, Photon46, that's helpful.  I don't mind waiting - I just want to make sure this is industry standard.  Sounds like maybe it is.  

Of course, an update once in a while would go a long way.
randy-11
1,913 posts
 
What do they say when you contact them about it?
lousyreeds1's avatar
lousyreeds1 OP
286 posts
 
They tell me they're not sure yet why the problem is happening and won't rush it.  That's it.
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cleeds
5,986 posts
 
I'd suggest getting your dealer involved. If the manufacturer has had the unit a month yet are "not sure yet why the problem is happening," that's a poor excuse. Perhaps it's time for you to request a replacement.
gdnrbob
4,457 posts
 
They tell me they're not sure yet why the problem is happening and won't rush it.  That's it.


It may be something that they want to be sure is corrected properly. Especially if it might be something that might affect other owners and require a recall/upgrade.
It sounds like they are trying to do the right thing. I would give them some more time. If they don't get back to you, then call them directly.
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