I went through the exact three month same wait for a Marantz SA11S1 "repair" only to have Marantz eventually throw in the towel and admit they couldn't provide repair parts for it because the laser assembly was no longer available and the engineers couldn't come up with an alternative. Not much a manufacturer can do when the subcontractor quits making parts for them. Unfortunately, a retail purchaser has no way of knowing if this sort of situation will arise at some time in the future.
Expectations for warranty repair timing
All,
I've had a piece of audio gear back with a manufacturer for repair for a month, and want to solicit feedback here on what constitutes an appropriate turnaround time for warranty repair. This isn't stipulated in the warranty paperwork, and there doesn't appear to be any guidance on this from consumer advocacy organizations, so I'm turning to you all to make sure my expectations are in the right place.
A month (or more, we'll see) doesn't feel like a reasonable wait time to me, and it doesn't help that my periodic requests for updates have been met with dismissiveness. Regardless, I'd appreciate hearing from others who have had similar experiences.
Thanks!
I've had a piece of audio gear back with a manufacturer for repair for a month, and want to solicit feedback here on what constitutes an appropriate turnaround time for warranty repair. This isn't stipulated in the warranty paperwork, and there doesn't appear to be any guidance on this from consumer advocacy organizations, so I'm turning to you all to make sure my expectations are in the right place.
A month (or more, we'll see) doesn't feel like a reasonable wait time to me, and it doesn't help that my periodic requests for updates have been met with dismissiveness. Regardless, I'd appreciate hearing from others who have had similar experiences.
Thanks!
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- 26 posts total
- 26 posts total