2. misc-audio
  3. 1025656793

Fellow Canucks, help me out svp. Thanks, Jeff

Appreciate any guidance you can provide. I sold a tuner to a gent in the U.S.; it got damaged in transit and he wants to return it to me for full refund. Fair enough. He tried to send it back to me UPS ground and UPS wanted $180 upon delivery, I refused the shipment. What carrier should be used that's reasonably priced without getting gouged when it comes back to me? How can I get this back to me without paying duties, taxes, brokerage fees? I bought it in Montreal and it's mine after all...It's an Audio Refinement Complete Tuner that I'll have repaired under warranty. Thanks!
jeffloistarca
jeffloistarca OP
1,004 posts
 
Thanks fellas, the tuner was returned to the gent and is back in the U.S., what's the best way to get it to me without getting screwed over? Damned gov't
genesis168's avatar
genesis168
409 posts
 
Tell the gent to send it together with original bill of lading and a note stating that the tuner originated from Canada and now being returned to Canada because it was damaged. Please call the couriers and speak to a customer rep and explain the situation so that they know what to do about the duties.
awdeeofyle
95 posts
 
There are a few issues here that are being overlooked. UPS is billing you for shipping, brokerage & duties + GST (PST?) on the declared value. There are additional taxes for UPS’s services (brokerage).

The next wrinkle is that UPS has a BS policy of selling insurance, but its only valid on NEW merchandise. They never mention this detail when you’re aranging the shipment though. Don't dare tell them its used. If the goods got lost/stolen you'd be left with nuthhin!

What to do now...
Send the tuner via USPS. Choose your speed of service/price. Have it insured for replacement value. List the goods as “used” and “defective - being returned to owner”. Show original shipping documentation if possible (when you first shipped it to the USA) - One way or another they'll want proof that you're not purchasing/importing goods for personal consumption. Lastly, you'll have to pay $5.00 brokerage to Canada post when you go to pick up the tuner at your end + any associated taxes - but you won't pay duty, and you won't pay outrageus shipping/brokerage charges.
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