has anyone had problems with wadia service?

seattlehifi:

i noticed that you do not carry the krell product line. if you did, you would realize that when a customer wants service on a krell product, they contact krell. it's the same with bryston.

i appreciate that you want to provide good service to your customers and you extended an offer to help me, a non-customer, but you might want to make yourself a bit more familiar with the wadia service policies and what is actually stated on the wadia warranty. a warranty is legally binding, so a customer has to rely on what is stated on the warranty and not on the statements of dealers or other parties not named in the warranty, no matter how well intentioned those statements might be.

in your case, your hypersensitivity and somewhat over-the-top defensiveness of wadia make your offer suspicious. from my perspective, you could post the information that you have to offer and be of service to not just me but to anyone else who might need service from wadia.

However, I do represent the Mark Levinson line which fairly recently released the 500 "H" series products which were designed to be field serviceable (yes, that means repairs) by authorized dealers. ;)

Read Burt's first response to your post again. He did not ask you one question about your experience. He offered an explanation and his contact information to set you back on the rails. Again, he did not ask about anything. Now you are suspicious of his offer?

Burt, I would walk away from this one and let him continue to handle it on his own.

Okay, this reallly is the last thing I will say on this topic - Paperw8, I am quite familiar with the Wadia warranty service policy and no where does it state that I can't put you in touch with someone at Wadia so that your needs can be served or that by doing so it would void your warranty.

Roxy54 & Paperw8-

Until you have read a manufacturer to dealer agreement you cannot claim that my position is unsupportable. It is quite supportable in fact.

Furthermore, most high end manufacturers prefer that the dealers serve as a buffer between themselves and the consumer. Most will even turn the consumer back over to their local dealer. Sure, this is not the case with repairs as most dealers can't take the time to test & repair on site nor do they stock the parts to each piece of gear that they represent and sell.

Really, who better than Wadia to work on Wadia? I never said I planned on repairing his unit or taking delivery of it - all I offered was to put him in touch with the powers that be. This is a service that any authorized dealer would do - it takes 2 minutes at most and everyone moves forward. My sole agenda was to assist as I had the information that he required. Finally, these are not public contacts and therefore I would not post them in the thread.

Paperw8 brought up krell and bryston as examples. So, if you needed, say, a replacement remote control or the optional bryston remote and you call Krell or Bryston directly - where will they direct you? Why?

I don't think that you have a strong foundation to argue against the fact that dealers exist to serve consumers and that manufacturers, who choose to operate with a dealer base, are set-up to serve their dealers and distributors.

It's mildly disturbing that I offered to put Paperw8 in touch with one of the higher-ups at Wadia so that he can get his unit repaired and voice his concerns about the breakdown in the consumer repair process but instead he has made me out to be some sort of villian and now Roxy54 thinks that dealers are not the front line between the product (consumer end) and the manufacturer. Um....okay guys....sure. You are both absolutely correct and I happily wave the white flag.

I do not wish either of you ill-will but I really have nothing more that I could say that I haven't already said.

I will forward the link to this thread to the powers that be at Wadia as I would still like to see a resolution and because I believe Wadia, being the company that they are, would also wish to see Paperw8's issues handled professionally and expediently.