They should have handled their move better and had a plan to take care of their customers. I bought a 121 that didn't work properly in my system a couple weeks ago. Called and didn't get a response to a VM in 24 hrs. Since I read about their communication issues I called back and got a very nice and concerned cust serv rep on the phone who said he would run it by engineering and get back to me. It has been two weeks and I haven't heard back. That's too long in my book. No worries though, my online dealer has already swapped it out for the Rega that works perfectly. So I'm not really unhappy in the end. I've had no issues with their phone system or emails-they just didn't call back (yet). Maybe the note flew out the window on the highway to their new facility.
has anyone had problems with wadia service?
i have a wadia 381, and for some reason when it is turned on it now emits a high pitched tone, which can best be described as sounding like that of a flying insect. i have called wadia several times and most of the time i get an automated message - on some occasions i get an announcement saying "thank you for calling wadia" other times it says "thank you for calling audio research". it almost seems like there is no one there. the whole thing just gives me the sense that something strange is going on (like, maybe wadia is about to go under).
in any event, i am currently stuck with a cd player that doesn't work and no apparent way to get it fixed. has anyone else had problems contacting wadia?
in any event, i am currently stuck with a cd player that doesn't work and no apparent way to get it fixed. has anyone else had problems contacting wadia?
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- 58 posts total
- 58 posts total