HDTV widescreen - Grey bars on side, not black?


I have a small (23") Sony Bravia HDTV and the bars on the side for regular 4:3 television are bright gray, not black. It's driving me crazy. I've been on the phone with Sony and they don't know if it's possible to change the bars to black, but the salesman and J&R World says there is but he doesn't know how. My cable company says it's a TV issue and Sony says it's a cable issue.

This particular TV has been discontinued so I can't find it in a store to ask a salesman.

Anybody have an idea?
kublakhan
Why Gray Bars and Sometime Black Bars?
Plain and simple the gray bars are used by the TV manufacturers to reduce the phosphor aging difference between the SD picture and the pillar box areas of the screen. If the pillar box areas of the screen were left black, the phosphors would not age as fast in those areas as the picture area would. Using the gray pillar box areas will cause the phosphors to age roughly the same as the picture area.

Well that's a whole lot more technical (and longer-winded) than
gray is better because there actually is a signal and therefore less chance of burn-in.

Not to toot my own horn, but I am reminded of Mark Twain's famous line on brevity as a (time consuming) virtue- It goes something like this "Sorry this letter is so lengthy, but I didn't have time to write a shorter one". Maybe sometimes knowing the concept w/o the details is an advantage ;~)
Swampwalker why would you be tooting your own horn? What did you say that wasn't said above?
Kublakhan, I have one of those Sony LCD TV's and the bars are always black. I dont have a cable box. Just direct cable into the TV, over the air HDTV and a DVD player connected. The bars are always black no matter which 3 of these sources I watch. I guess its your cable box. I hope that helps.