HELP FedEx Mangles Speakers - Refuses Claim

My understanding from Fedex: for pkgs valued at greater than $499, they are required either to a) open the box and inspect the packing or b) get a waiver from you not to open the box which means they will not accept a valuation higher than $499.

If they accepted the valuation (if a value was paid for as part of shipping cost) did Fedex inspect the packing? By charging for a certain valuation and taking the package it would seem they entered into a contract of insurance for that value. Ianal, but unless Fedex followed their own rules and inspected the packaging, it doesn't seem they can claim it was inadequate.

From my experience, some Fedex offices will require inspection of high value items and some are lazy and don't bother. Going forward, it really is not that expensive to ship speakers on a pallet using a freight service. A local UPS store (not UPS service) should be able to arrange that.

I sell and ship every day mostly off ebay.Both Fed Ex and UPS will deny a claim .Thats what insurance companies do.Fed Ex uses an underwriter on claims.Call them and protest the claim denile.They will come get the items and do a re-inspect.You may or may not get anywhere but its a start.The thing is it has to be packed by authorized agent using authorized boxes/packing,period.If not a claim will be denied.I stopped packing myself years ago because of this.

I use fedex regulary . Whenever i pack a item and ask for insurance they open the box to see if it was properly packed. If they see it is not they will not insure it until it meets their requirements . If it is they will insure . So for them to deny because of improper packing does not make sense . I assume they must have opened the boxes to see . If they did not that was probably a employee mistake.If they insured it and it was damaged it is their fault .

Hi, I had a set of VA Strauss, 150lbs each, shipped to me in original boxes (not double boxed) insured and they were almost destroyed by FEDEX. Corners smashed, woofer completely dislodged from its mounting, tweeter dislodged, they must have been dropped from a height to do this much damage.

Anyway, made the complaints and at one point was yelling on phone to the claim rep from Fedex. Got estimates and finally got a settlement check. Got a piano repair guy to do estimate considering the furniture grade and musical nature of these boxes.

Speakers got fixed up and sound great. FEDEX, forget it for shipping such items. Be persistent. Good luck, not an experience I would want to go through again.

the seller should have warned you about this.