As everyone has been saying, it depends on the company owner, or in bigger companies, their policies. Everyone is pretty happy with ARC in the latter. In the former, Bruce Thigpen of Eminent Technology is great to deal with, as is Roger Modjeski of Music Reference, the Weisfeld's of VPI, and of course Keith Herron. EAR-Yoshino's Tim de Paravicini I can't say, but his American distributor (Dan Meinwald) is an absolute a-hole.