I have a feel good story....


Friday July 1st my Manley Stingray II arrived...hooked up everything... DEAD LEFT CHANNEL... tried everything I could think of, called Upscale...Josh, on the Friday before the 4th weekend, spent over 3 hours with me going thru every possible failure mechanism... No Joy... sent an email to EveAnna that evening, she responded within an hour and we spent another long email string that evening working the problem... No Joy...this morning, July 2nd she sent me another list of paths to run thru... WORKING....

I have to say how impressed I am with both Upscale and especially EveAnna Manley... over a holiday weekend she took the time to troubleshoot with me and resolve the issue....

A connector had jostled loose in transit...

I have always felt that when I buy a product I bond with the brand...I am a really happy Manley/Upscale customer...they went above and beyond this weekend....

 

poke33

LOL... APD Site 2, China Lake, Hulbert, Rucker, Huachuca, Minot, Beale, Loring, Kadena, Wakkanai, U’Tapao, Moshav Zarit, Haifa, Fulda Gap, Lakenheath and Alconbury... there were other spots but my memory fades now..

Since this is too perfect to pass up, I will add my experiences with Manley Labs Customer service. It is not at all a big deal in comparison to the OP’s experience and that is exactly my point. I wasn't buying a muilti-thousand dollar product. I have been buying stereo pairs of RCA jacks from Manley Labs for years. They are by a very good stretch better than just about any other brand used in new audio equipment. I found them on eBay and have never switched back. I wonder just how many of these RCA jacks I have bought to make my products, rebuild other peoples old units, etc. Every single time, Manley Labs, yes, up to and including Evanna herself, make the effort for my multiple orders 100% correct. If it didn’t happen, I was immediately compensated, or a new batch was sent out.

I only wish they sold all the other components that I need!