Innovative Autio in NYC just hung up on me

Being they are one of two dealers for StromTank, and being I would like to buy one, I called Innovative Audio in NYC and was greeted by a woman who insisted on keeping her voice loud and when I told her she was yelling at me, hung up on me!  

I guess this is why in my 50 years in HiFi, I NEVER shopped at Innovative Audio Video Showrooms.  I can order the unit directly from Alex, and I am.  It would have been nice to go for a listen.  StromTank should STRONGLY consider these yokels selling for them.


Back in the day, you had a handful of dealers in the NYC area. Lyric, Innovative ( Brooklyn locations ) Sound by Singer, Stereo Exchange, Park Avenue Audio, Grand Central Radio, and Harvey....that I can remember. A few excellent dealers in Long Island and over in New Jersey. I spent some time early on at a few ( selling, consulting, at peoples homes and businesses ), and had a very loyal following. I did not run into many tire kickers, but the competition between stores, and brands, was fierce back then, just as it is now. Not sure of the point I am trying to make, but audio shoppers today, imo, are less loyal, and the internet has a huge play in this. Anyway, my best. Always, MrD. 

Michale Kay and Lenny from Lyric were ALWAYS nice to me, even when I was a poor graduate student in the late 70s.  Michael even let me back to hear the HQD set up he had there, and we both knew I was no position to purchase anything like that.  It led to loyalty from me and I was a fairly regular customer there.  

I went there for a visit last spring.  I found the owner to be very friendly. I was supposed to meet a friend but I got days mixed up and ended up there w/o an invite during covid. I told them what happened and I am not there to buy. He let me browse and listen to a few systems. Chatted for a bit.  Tried to sell me a $15k DAC, but hey that’s what he is in business for.  No idea why someone would hang up on you. I would have called back and asked for manager. 

Perhaps she was having a bad day, she’s only human…..did you try calling back later and ask for the owner?  Everyone deserves a second chance before you put the whole business on blast.  I agree that someone misbehaved, just not sure who.