Innovative Autio in NYC just hung up on me


Being they are one of two dealers for StromTank, and being I would like to buy one, I called Innovative Audio in NYC and was greeted by a woman who insisted on keeping her voice loud and when I told her she was yelling at me, hung up on me!  

I guess this is why in my 50 years in HiFi, I NEVER shopped at Innovative Audio Video Showrooms.  I can order the unit directly from Alex, and I am.  It would have been nice to go for a listen.  StromTank should STRONGLY consider these yokels selling for them.

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Michale Kay and Lenny from Lyric were ALWAYS nice to me, even when I was a poor graduate student in the late 70s.  Michael even let me back to hear the HQD set up he had there, and we both knew I was no position to purchase anything like that.  It led to loyalty from me and I was a fairly regular customer there.  

I went there for a visit last spring.  I found the owner to be very friendly. I was supposed to meet a friend but I got days mixed up and ended up there w/o an invite during covid. I told them what happened and I am not there to buy. He let me browse and listen to a few systems. Chatted for a bit.  Tried to sell me a $15k DAC, but hey that’s what he is in business for.  No idea why someone would hang up on you. I would have called back and asked for manager. 

Perhaps she was having a bad day, she’s only human…..did you try calling back later and ask for the owner?  Everyone deserves a second chance before you put the whole business on blast.  I agree that someone misbehaved, just not sure who.

It’s NY other than being assaulted on the way to the store what did you expect!!