insurance and shipping with UPS


I recently shipped a Levinson 432 amplifier with UPS.I brought it to UPS and requested that they box it. It was insured. During transit UPS dropped the amplifier and pretty much destroyed it. I offered to pay for repairs, however the buyer had no interest in purchasing the item. UPS inspected the damaged amplifier and denied my claim, insisting  the  amplifier was not properly packaged. Corporate denied responsibility and said the issue was between myself and the UPS franchise that shipped it. I've been dealing with the franchise for a month and they are fighting with corporate in an attempt to adjudicate the issue. Meanwhile, I've repaid the buyer and have had  no relief from UPS. The UPS website clearly states that if a franchise boxed the item they are responsible. Does anyone have a suggestion on how to resolve this issue, other than hiring an attorney? UPS seems to be somewhat of a scam operation. I did not realize that all UPS offices were franchises and am wondering why anyone would ship anything of value with them.
catsally1
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@catsally1   Your wife is an attorney?  Shut up!  You had this thing in the bag with in house legal talent!  Nothing like sending correspondence on attorney letterhead.  Super glad to hear that this is being resolved in your favor!  Hopefully the wait for the check will be short.  What do you plan to do with the money since the Levinson was destroyed?  Also, sounds like you had a quality buyer.  Hopefully he can procure an amp. to suit his needs.👍
never trust anybody with anything important!!!! Do it yourself or have a competent person do it. It is up to you to determine competent.

That's why companies get custom boxes for their product.  If you couldn't get the original packing, you should have carried it there yourself....or not send it at all.
Funny how a letter from a lawyer gets things moving along...My brother owns a law firm and that comes in very handy.