Kudos to Audio Research


Fixed at no charge! I bought used Ref 210s here on Audiogon about a year ago. Ordered a new tube set from ARC about 5 weeks ago. One 6550 output tube went bad and burned some circuitry. ARC fixed the problem, which was a lot more than just a blowen fuse, and shipped it back in a new box.

I really thought it was going to cost me $1,000.

After 30 hours the unit seems rock solid and sounds great.

Thanks Audio Research.
Terry
Ag insider logo xs@2xtdaudio
The more reason to pick a quality manufacturer. I have email Krell for help on a amplifier and no response. Writing is on the wall there in my book, hunting for AR's as we speak.
I am happy that you had no problems with your CJ. I am just stating the facts. I received the new CJ's and right out of the box I had a failure. I am just stating that their protection is not great if you do have a problem. I had to send the amp back and did not get it back for one month. Several parts on the board were fried. The other amps I mentioned did not take out any parts when a tube failed.

I never had problems with Krell's service when dealing with Patrick. He always reply promptly whether it was an email or phone.

I had 3 different Krell amps and never a problem but cd player was another story.

In a year, multiple trips for repairs and 4 replacement units, finally I got an unit to work long enough where I can sell it. The problem is the Philip transport and it's a known problem. I guess priority is performance and not reliability.