Kudos to the USPS


As most of you already know, I am not one to really shy away from controversy, even if it means letting people know when I receive inferior service. That being said, when I am delighted, I feel I should trumpet the provider as well.

In my audio and non-audio dealings, I have dealt with a variety of shippers.

DREADFUL(and I can't stress that enough) has been FedEX Ground.

But, Priority Mail from the USPS has always been very good. I am not sure why I am surprised by that, but I really am. I used to work at the USPS while in college, and I encountered the malaise and all that went with it first hand.

This week, I placed an order late Wednesday evening from a company in California. I live in Pennsylvania, and received a reply on Thursday stating my package was shipped. Lo and behold, when I got home Friday, there it was. Basically, a day to get from one side of the country to the other. No muss, no fuss. Nothing was damaged, and I would have gotten a smile and a wave from my postman had I been home.

Great service, and a great job.

Kudos to the USPS!!!
It seems the typical post office personnel is not in any rush, or are even pressured to rush, so they don't throw the packages around like the commercial shippers seem to do.
I second that motion! I'm in Canada and frequently purchase used audio components from the U.S. UPS ground and FedEx ground have cost me a lot of money in damages, although to their credit, FedEx, at least on one occasion, honoured the insurance claim (UPS has never once).

For some time now, I spend a little more to have items shipped by USPS Airmail. So far, everything has arrived in perfect shape, plus customs brokerage charges are a tiny fraction of what UPS and FedEx charge.

So I say: support your post office!
At the risk of sounding like I'm jumping on the bandwagon, I will simply say that I have mailed a LOT of audio gear and LP's by USPS during the past 4 years, and have not had a single problem. Priority Mail gets there fast, you can trace its movement using the USPS web site, and the insurance charges are reasonable. The USPS has made a real effort in recent years to become competitive with the commercial shippers, and they have largely won my business. It's also nice that I have a post office about 0.5 miles from my house, whereas the FedEx and UPS offices are a 20-minute drive.

Kudos, indeed, to the USPS.
When I have sold things to people here on AG, I use the USPS just for the fact that its just up the street from where I live while and the other two companies arent to close. Granted it costs me a few more dollars which I use out of my pocket but I can rest a little easiet knowing that somebody will get the equipment all in one piece.
I use USPS priority delivery/signature confirmation for items under $250 or so and there has never been a serious problem. However the tracking with USPS is primitive and they have no way of locating your package until it is delivered.

Twice I have had items that did eventually deliver but got lost in system and took 1-2 weeks instead of 3 days. If you call to find out where package is they cannot find it in their system, only record acceptance and delivery of package. This is where FedEX and UPS are superior, package tracking.