I hate when this stuff happens. Not that this helps for this situation but I've been buying almost all of my new vinyl from Soundstage Direct. They are very friendly and helpful. When I order I ask that they inspect the LPs for damage and defects. This is a service they seem completely willing to extend. I've ordered probably 150 LPs like this and only one or two defects seemed to have slipped by. They were very willing to offer either a refund or exchange on these. Plus MD has free shipping over $35, so I've saved probably $200-300, which is about 10 albums :) When companies don't support and protect their customers, it's critical to take our business elsewhere. Otherwise we are sending the clear message that they can jerk us around.