Rob and I disagree on this. While I agree that sending it to Lyra is optimum, people have cars repaired by other than the dealer all the time. I for instance rebuilt quite a few Masaratti engines for the machine shop I worked at. As a matter of fact we rebuilt many BMW engines for the dealers themselves. Not that that has any bearing on the issue at hand really. If the OP can't or doesn't want to spend that kind of money a REASONABLE but not option is available. I don't think the OP is asking for work gratis but reasonable customer service to insure loyalty would not be out of line. I for one will not consider a Lyra after this. How much business will Lyra lose from a few postings like this on on other forums?
BTW, I have a Blackbird with original stylus and one retired by Andy. Anyone is welcome to come by and see if they can hear a difference.
As it stands now, that Lyra is next to worthless.
