Lyra Kleos Repair

Thanks.  I'm still trying to decide on all the options.

The thing I question is, why is there only one fee for repair?  They haven't even seen the cartridge to determine what needs to be done.  If all it need is a new cantilever, why charge me for the whole cartridge?

This is one reason I will never buy a used (slightly used..only 2 hours on it) cartridge.  A Soundsmith (et al) rebuild is not a Lyra rebuild.  The above Subaru story is excellent to know.  That's the proper way to treat a customer.  (Ayre, Vandersteen, VPI, are in the same league.)

To answer your question above,it was the Atlas and all it needed was a retip.Came back sounding as it was when new.Peter claims it's an easier fix to do both if the cantilever is out of wack.but mine was ok.Good luck in whatever you decide to do.

mdp, I think the reason for the "one" price is that Lyra, Ortofon, Benz and many others are really not repairing your cartridge's single obvious problem.  They are going to provide you with all new parts installed in your chassis (so to speak).  It is really the only way they can be sure to  provide the original Lyra sound.  Basically, you are buying a new cart.  Now we are back to our differences with those that say it is the only "correct" option.  if you want that 100% guarantee of perfect original sound then you should probably spend the money Lyra charges.  If you are willing to risk a much smaller sum, then having someone repair the cart will give you a shot at returning the cart to similar but maybe not exactly the original sound.  How much that matters to you is something only you can decide!  I personally would have Peter at SoundSmith repair the thing with a similar material cantilever and a stylus with as similar shape as the original and try it.  If unhappy, (no one seems to be by all the glowing reports).  Send it back to Lyra or resell it as is and purchase something a little less dear.  

Thanks, I appreciate your advice.