Magico Customer service

Is it considered to be good to include second hand speakers? Service provided on out of warranty products says a lot about a company. Thanks for any opinions.
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Their drivers are not the best. There is no evidence of that.

You could use a scanspeak illuminator and get good sound too. There is only so much you can do to improve a driver. What could possibly make a magico driver so much better than the scanspeaks?
i was afraid of this. obviously magico wants to sell new speakers with little regard for second hand units. this is disappointing. 
They are nothing more than metal cabinets with drivers in 'em as far as i know. Its mostly marketing. You could build a brick enclosure for a fraction of their cost.
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