Magnepan Service HORRIBLE???


I am now into my 5th week waiting for Magnepan to evaluate shipping damage to a pair of MG 3.7's. My wife and I paid Craters and Freighters to build a custom wood crate for them so they would not be damaged further by the trip from Richmond to Minnesota.

I know everyone will say they are a small company and I need to be patient but this is ridiculous to my mind. I have called 5-6 times and the seller has also called. The last time I called Shelia acted like she had never spoken to me before despite the previous phone conversations.

I know the MG 3.7's are supposed to be sensational speakers and I bought my first pair of Magnepans in 1975 but I am seriously considering flipping these if Magnepan ever inspects and repairs them. The aggravation simply is not worth it to me.

A month and I can not even get anyone at Magnepan to open the crate, inspect them, and give me a damage estimate to provide to FedEx who is ready to pay the claim. Unfortunately, they can't pay until Magnepan provides an estimate of the damage and then I have to wait for the actual repair.

I never thought I would feel this way about Magnepan but this current situation has changed my mind to a huge extent. This is just ridiculous the way I see it and I can see no good excuse for it.
etmerritt33
Magnepan is old school in a sense they still use a tightly knit dealer network...unfortunately...since you purchased used...which comes with no warrantly...you are kind of relegated to "back of line" status...Magnepan...from what I gather...supports their dealer issues first...and since the OP speakers were purchased second hand...Magnepan technically doesnt owe him anything...they are simply doing him a favor....
Live and learn...

Customer service matters. Clear and concise communications always helps expedite things.

Its unfortunate but I'm not sure this case is all that unusual. Maybe other companies could do better, maybe not.if they can then bravo. I would like to know.
Magnepan makes extremely high value, high performance esoteric loudspeakers. They routinely receive outstanding reviews and frequently have waiting lists for new purchases. They are a small, privately held company that makes its products in the USA. Despite all of their decades long success people are now calling for them to change their business model because one person has complained. And that person purchased on the used market, not from a Magnepan dealer.

So if Magnepan becomes part of the Harman Group, outsources its manufacturing to China/Mexico, starts selling at Target/Walmart and releases a premium line of gold plated speakers starting at $70,000 will everybody be happy?
....and I've been waiting for 2 months now for 20.7s, might get them in August. Maybe I should start complaining how horrible Magnepan are? ya know, squeaky wheel and all...

Now to find out they are worried about repairing used/damaged 3.7s while I sit here with no 20.7s! The nerve of Magnepan. I want the 20.7s now!

Only in America... shootings, wars, high unemployment...
heck with that, where the hell are my speakers? :)
Besides better shipping coffins, crates or whatever, carriers need to start
handling things a lot more carefully, instead of dropping, throwing,
smashing or forklifting holes into ANY item.

I know time is $ but this stuff gets plain ridiculous, what are we paying for?