and this:....
MMike D.
Verified Reviewer
01/06/22
Q: What is the warranty on this ? Thanks
Answers (1)
Music Direct
01/06/22
A: 5 Years.
Brian
312-738-5987
Was This Answer Helpful? 0 0
Marantz SA-KI Ruby SACD Player
If anyone is still interested in the Ruby SACD Player Music Direct just got a shipment in and they are still priced at $2995. From what I was told they are brand new in box with full warranty. I ordered one and hope to receive it by Friday or Saturday. I just thought I'd give you guys a heads-up.
and this:.... MMike D. Verified Reviewer 01/06/22 Q: What is the warranty on this ? Thanks Answers (1) Music Direct 01/06/22 A: 5 Years. Was This Answer Helpful? 0 0 |
I read the same things you read before I placed the order. I just re-read the warranty info that came with the Ruby and it says 3 years parts and labor. It doesn’t mention Reference gear at all. My SA11s3 came with 5 years on the unit and 3 years on the laser assembly. I assumed the Ruby would have the same warranty. Maybe the Ruby isn’t considered part of the Reference Line or maybe Marantz enclosed the wrong warranty info in my unit. My Ruby was manufactured in January 2022. Maybe Marantz changed the warranty for this production run. I sort of doubt that, but almost anything is possible in this crazy world. I’m going to call Music Direct tomorrow and see what they have to say. Even if it is 3 years it’s as good or better than most.
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I just got off the phone with Marantz USA and Music Direct. Marantz said it was 5 years for everything including the laser. That didn't sound right. It's usually 5 and 3. When I told them about the enclosed warranty info saying the warranty was 3 years I was told they would contact higher management and get back to me. When I called MD they told me it was 5 for everything and when I said it's usually 5 and 3 I was put on hold and when she came back she did say it was 5 and 3. Hopefully that is correct. The way the conversations went didn't instill a whole lot of confidence. Only time will tell. |