Musical Fidelity Trivista 300

Hi Proacl

I feel for you. There is nothing worse than waiting for a piece of equipment and than it arrives damaged. I actually had a Musical Fidelity Tri-Vista and I can remember that one set of audio inputs were broken. I looked into getting it fixed but as I recall, the only option was to mail it back to North Carolina. This stinks because you have to go through the hassel of the heavy S&H costs, and to make matters even worse, they wanted the seperate power unit too. The only other two options I can think off is talking to a MF dealer (I think there is one or two in New York) or maybe try Audioclassics. I know they repair McIntosh stuff, they might fix other gear? Sorry I wish I had better news.

I agree with Musicaudio above and in fact since it's the whole volume control console being replaced you might be in luck. If it's a self contained unit it can probably be shipped to either you or a MF dealer local to you who could do the repair. It would be a lot cheaper than shipping a big and heavy amp. Good luck!

Contact Signal Path and ask.

Sincere thanks to those who have replied. I have talked to SignalPath and they are the only authorized service center in North Carolina. Which mean shipping both the amp and the power unit. I am also waiting for Audio5.1 to talk to UPS and see how much they are willing to pay for the damage. If it's going to be repaired, then they should pay for the shipping as well. Otherwise, I expect Audio5.1 to reimburse me for it. So far, they have been very helpful in this whole process. It's just very time consuming and frustrating. Not to mention how painful it is to have the amp for almost a month now but not able to listen to it.

Hi Proac1,

If it makes you feel any better, once you do get the unit back in working condition, the sound of the Tri-Vista is very good. I had mine hooked up to a McIntosh Universal player with B&W speakers and it was very detailed and powerful. Plus, I think it's a much better looking piece than the newer KW-500. I hope you get the issue resolved with the other memeber.