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No Output from Hegel H390

Hi All, need some help.

I have recently bought Hegel H390 integrated amplifier.

I connected it to a network via ethernet, upgraded firmware to latest one and opened my Roon. Roon immediately recognized Hegel as end point. Though to my surprise there where three Hegel end points. One Ethernet and two AirPlay ones. I enabled only Ethernet. Network on display immediately changed to Roon and displayed frequency rate of the flac file. However there is no output coming out to speakers. Played DSD file from Roon. Roon recoginized it is DSD input. Same result, no output to speakers. I switched to Analogue RCA input and connected my turntable and played a record with the same result, no output whatsoever. Then I plugged my ethernet cable to my Mytek Brooklyn Bridge and used XLR cable to Hegel input, changed to XLR input, again no sound at all. When streaming from Roon when I press Next or Previous on a Hegel remote it does skip or go back. So network communication works as expected, except that output does not deliver sound to speakers.

Any suggestions? Did anyone experienced anything similar?

Any help is welcome

Ag insider logo xs@2xpegolea
drbay
40 posts
 

I had a similar problem at one channel of my h590. I took it to a local service and they fixed it in few weeks. Hegel service center is in Texas. It might be very costly to ship the amp safely to Texas. Try to find a local service center first. Remove all the connection cables, Unplug the amp from power for 1 min, turn it on and perform a factory reset. Connect one source at a time, see it will work.

Ag insider logo xs@2x
pegolea OP
12 posts
 

Thank you all for you suggestions. Unfortunately nothing worked.

I guess service center it is. 😒

Ag insider logo xs@2x
pegolea OP
12 posts
 

Chocaholic, I was not using external DAC via DAC loop function. My Mytek Brooklyn Bridge is DAC with network connectivity, so I was plugging Ethernet cable to Mytek and from Mytek used XLR interconnect to Hegel XLR input with changing input selection on Hegel. Absolutely nothing worked. All roads lead to a conclusion that something is not right with output board on Hegel. If we disregard all the digital inputs, whe I connect my turntable using RCA interconnects to Hegel Analogue1 input, it is most straight forward signal path, and if that doesn't work, something is not right with the output signal path.

dayglow
1,859 posts
 

Upgrade from Hegel. 

curiousjim's avatar
curiousjim
4,576 posts
 

Hegel has a great FB page that is well Monitored by Anders and a couple other people. Ask your question there and I can  guarantee' you will get a response from very quickly 

All the best.

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